Thursday, October 25, 2012

Library Notices Going to Your Spam Folder?

We recently received word that some library patrons using Gmail were not receiving their e-mail notices from the library, or other e-mail from friends, etc., even though they had received the e-mail in the past. If you're not receiving your library notices (or any other expected e-mail, for that matter), you may want to check your spam folder in your e-mail account -- spam-filtering software from your e-mail provider (Comcast, Gmail, etc.) may block legitimate messages. You may see your library notices (the "From" address will be circadm@innopac.fauquiercounty.gov) in there and you'll want to mark them as "Not spam." The message(s) should then show up in your Inbox. When you select/read the message(s), you can click the drop-down arrow for reply (located in the upper right of the e-mail message) and select "Add Fauquier Library to contacts list." Going forward, you should receive your library notices in your Inbox.

Here are links to more details from some commonly used e-mail providers on how to set your e-mail account so that library notices from the e-mail address circadm@innopac.fauquiercounty.gov do not get marked as spam:

A few other options to consider:

  1. In addition to e-mail, consider having your notices sent to your mobile phone.
  2. Check/view your online account. This allows you to see your checkouts, holds, fines, ratings and reading history.  You can also place holds, renew materials and freeze pending holds if you're going out of town.
If you have concerns or questions about your library account, please contact the circulation desk at your local library:
  • (540)422-8500 ext. 6861 (Warrenton Circulation)
  • (540)422-8500 ext. 6871 (Bealeton Circulation)
  • (540)422-8500 ext. 6851 (John Marshall Circulation)
~ Alison -- Electronic Resources Librarian


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